Return Policy

Always shop with confidence with Mr Wedding Ring

Shopping with confidence – it’s what we know you want.

When you shop with Mr Wedding Ring, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to and we will provide you with an exchange or refund within the guidelines outlined below.

This policy applies to all purchases made from MrWeddingRing.com.au

Proof of Purchase

Please note that all returns, refunds or exchanges must be accompanied by the following electronic document:

  • Proof of Purchase (included with all online purchases)

Change of mind

If you have changed your mind about your purchase, Mr Wedding Ring will be pleased to offer you a refund or exchange provided that:

  • You have produced satisfactory Proof of Purchase; and
  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • The item is not a Special Exception (see below):

If you are unable to provide satisfactory Proof of Purchase, Mr Wedding Ring may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • We can verify that the item was originally purchased from Mr Wedding Ring; and
  • The item is not a Special Exception (see below); and
  • Satisfactory Identification is provided at the time of the return.

Consumer guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Mr Wedding Ring. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Gift Cards/ Bonus items/Bundled items

All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such un-returned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.

Special Exceptions

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was pictured on our website, or where otherwise required by law.

Custom made and altered items

  • Custom ring orders
  • Personalised products